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Prime Social Group, All Rights Reserved 2019

Concert FAQ

WHAT ARE THE AGES OF THE EVENT?

Please refer to the ticketing page for the event for info.

I SPELLED MY E-MAIL WRONG, WHAT DO I DO?

Please allow for up to 5-7 business day for us to process wrong emails on tickets due to the amount of requests we may receive. Email us At: info@primesocial.com

CAN I GET A REFUND?

No. All sales final for every event.

I ORDERED A TICKET FOR THE WRONG CITY, CAN I GET A REFUND OR EXCHANGE?

If you bought a ticket through Prime Social Group’s Eventbrite page for a PSG event in a different city, unfortunately there are no refunds or exchanges. If you bought a ticket to an artist for a show in a different city put on by another company, you’ll have to reach out to them in order to seek a potential refund.

I HAD TICKETS FOR A SHOW THAT WAS CANCELLED. WHAT WILL HAPPEN WITH MY TICKETS?

In the event of cancellation, all purchased tickets will be automatically refunded and will be credited to the original point of purchase. The refund will be processed and will show up in your bank account within 7 to 10 business days.

what If an event is postponed and rescheduled for another date?

If an event is postponed and rescheduled for another date, all attendees will receive an email with more information including a cutoff date for receiving a refund. in most cases all previous purchased tickets will be valid for the rescheduled date. 

I ORDERED 2 TICKETS BUT ONLY 1 IS SHOWING UP – HELP!
  • If you purchased two tickets, you had the option to put in a second email for the second ticket. Please check the other email you may have sent the ticket to (it is most likely whomever you are going to the concert with).

  • Even if you ordered multiple tickets in the same order, they will all show up in one email. Swipe right or left on the screen that displays the ticket QR code, or scroll down in the PDF attachment to access the other tickets.

  • If you are still having an issue, contact Eventbrite Customer Service.

CAN I UPGRADE MY TICKETS to vip?

https://www.eventbrite.com/support/articles/en_US/How_To/how-to-transfer-to-a-different-event-or-ticket-type?lg=en_US

 

NOTE: If it does not allow you to upgrade, you may upgrade at the door if inventory is available.

I PURCHASED TICKETS bUT FORGOT TO PUT IN A DISCOUNT CODE. CAN I HAVE THE DISCOUNT CODE APPLIED AFTER THE PURCHASE?

Unfortunately we are unable to do so. all ticket sales are final.

WHAT IS PERMITTED IN THE VENUE?

Please refer to the venue website as it is ultimately up to the venue.

HOW DO I transfer my ticket to someone else?
WHAT ARE SET TIMES?

https://twitter.com/primesocial — Note that set times may not always be released before the show.

I CAN NO LONGER GO TO THE EVENT. CAN I SELL MY TICKET?

Yes you may sell your ticket at https://lyte.com/primesocial/

I PURCHASED PRE-SALE TICKETS FOR A SHOW THROUGH A WEBSITE DIFFERENT FROM EVENTBRITE, ARE THESE TICKETS LEGIT?

If you bought tickets through the artist’s official pre-sale, even if they weren’t through Eventbrite, then yes they are legit. If you haven’t received instructions on how to receive/use those tickets, please contact the company that was holding the artist’s pre-sale.

I BOUGHT A VIP TABLE, DO ALL MEMBERS OF MY PARTY NEED TO ARRIVE AT THE SAME TIME?

No they do not. As long as the person who bought the table/cabana arrives first, we can make arrangements for those who are a part of your table/cabana but arriving later.

HOW CAN I SPONSOR YOUR EVENT?
HOW CAN I TAKE PHOTOS, REVIEW YOUR EVENT or interview your artists?